Yes, the first seven customers enjoy free delivery as part of our grand opening promotion.

We operate Monday through Friday from 9:00 AM to 5:00 PM for pick-up and delivery scheduling.

Jae's Laundry Service offers pick-up and delivery in Stamford, CT, as well as nearby communities including Darien, Norwalk, and Greenwich.

Your laundry will be picked up and dropped off at your doorstep at the scheduled times, with options for contactless handoff to minimize in-person contact.

Our standard wash, dry, and fold service includes sorting, professional washing, gentle drying, and neat folding of your laundry, all handled with care and delivered to your door.

We typically provide laundry service within 24 hours, and offer 24-hour delivery options for urgent needs.

We wash a wide variety of items, including:

• Clothing: Shirts, t-shirts, blouses, sweaters, tank tops, cardigans, pants, jeans, shorts, skirts, leggings, slacks, dresses, jumpsuits, rompers, and aprons.
• Underwear & Sleepwear: Underwear, bras, panties, boxers, briefs, socks, tights, pajamas, nightgowns, and robes.
• Specialty: Infant clothes, uniforms, and cotton hats, scarves, and gloves.
• Household: Sheets, towels, pillowcases, tablecloths, cloth napkins, washcloths, and small lightweight comforters and blankets.

To protect your items and our equipment, we do not service the following:

• Footwear: Slippers, house shoes, or sneakers.
• Delicate Fabrics: Silk, lace, velvet, cashmere/wool, or items with beads, sequins, or delicate embroidery.
• Heavily Soiled or Hazardous: Items soiled with blood, feces, flammable liquids, chemical spills, or hazardous waste (including lab coats and coveralls).
• Specialty Items: Pet clothes, doll clothes, cloth diapers, curtains, costumes, baseball caps, pillows, large comforters, protective gear, leather/suede, coats, blazers, jackets, jerseys, suits, or items requiring dry cleaning.
• Note: We reserve the right to refuse service for any item we deem unsuitable for washing

We use professional washing methods, handle garments carefully, and offer contactless delivery to maintain hygiene and safety throughout the process.

We do not guarantee the removal of all stains. We will make a reasonable effort to treat stains, but some may be set or impossible to remove completely.

Please ensure the following:

1. Check Pockets: Empty all pockets of money, tissues, pens, jewelry, and other personal items.
2. Detergent Preference: Let us know if you require regular detergent or fragrance-free/unscented detergent and fabric softener.
3. Access: If you live in an apartment, provide us with the security code to enter the main door.
4. Pets: If you have a pet that roams the yard, please put them away safely so our staff can enter the property to pick up or deliver your laundry. Failure to do so may result in us skipping your pick-up/delivery.

You can schedule a pick-up by calling or emailing Jae's Laundry Service. We offer convenient, scheduled pick-up times to fit your availability.

Payments are accepted via CashApp, debit and credit cards, and Zelle for your convenience.

In the event that we lose or damage an item, we may compensate you for the loss. The amount of compensation will be determined by the Company.

You authorize us to leave your laundry unattended at the designated spot. We are not responsible for any loss, theft, or damage to the bags or property after we have left them at your door.

We take great care with your laundry, but we accept no liability for the following:

• Normal wear and tear.
• Items labeled "Hand Wash Only" or "Dry Clean Only" (we do not check for these labels).
• Shrinking, bleeding, or color changes that occur during a normal wash cycle.
• Damage to "special care" items that do not have care instructions.
• Loss of or damage to personal items (money, jewelry, etc.) left in the pockets or bags.

If there is inclement weather, we will contact you to reschedule your pick-up and/or delivery date to ensure the safety of your items and our staff.

You acknowledge that you may not be home at the time of delivery. By using our service, you authorize us to leave your laundry bag(s) at the designated area (front door, porch, garage, etc.).

We deliver to your front door, porch, garage, or any other specific location you designate. Please note that we do not enter homes for pick-up or delivery.

We guarantee that your clean laundry will be returned to you within 24 to 48 hours of the initial pick-up time.

Yes, we provide contactless delivery options to ensure safe, no-contact laundry pick-up and drop-off right at your doorstep.

You must notify us within 48 hours of receiving your delivery regarding any lost or damaged items. Failure to do so constitutes a waiver of your claim for that specific delivery, meaning we will not be able to compensate you.

Yes, expert stain removal is included with our wash and fold service to help preserve your garments and extend their life.

Jae's Laundry Service is formally registered with Stamford City Hall, ensuring compliance with local business regulations.

As a home-based, owner-operated service, we offer personal communication and can often accommodate special requests when you book your laundry service.

We serve both residential customers and small businesses such as salons, offices, and short-term rental hosts in our service area.

For urgent laundry, we provide 24-hour delivery options on eligible orders to meet last-minute or special event requirements.